Sambhaz is a Digital Employee Experience Platform

Empower HR, IT, Admin & Finance service desk deliver premium experience

Sambhaz Enriching Experiences

Conversations

1 . 7 m

Messages

70 . 2 m

End-Users

125 k +

Avg. Conv. Duration

15 m

Visual IVRs, Agent Handover and ITSM Integration.

In this video, we are going to see how Tryvium Desk facilitates a normal chat conversation in Microsoft Teams. The features highlighted are Visual IVRs, Agent Handover and ITSM Integration.

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Key Features & Outcomes

Visual IVR & Skill Based Routing

  • Multi Level Visual IVR helps in reducing the time to understand user requirements
  • Gain quick intelligence and route to high credited agents for that aspect
  • Intent based routing is another smart way. The Jenie uses keywords to interpret the issue and route to high credited or the next best agent

Accelerating Outcomes

  • Ability to handle 2 or 3 conversations at a time
  • Conference expert colleagues to reduce the resolution time
  • Conversational intelligence enables automated responses reduces effort & time
  • Knowledge base assist help with related solutions

Botomate SOP’s and Reduce MTTR

  • There are more than 100+ use cases that can be botomated on Sambhaz platform
  • Usecases cover ITSM procedures, HR Services, Employee Self
    Service & Employée Engagement
  • Predicting and proactively resolving user requirements is a key practice in reducing MTTR

Auto Resolve & Auto Ticketing

  • Sambhaz integrates with end point automations to auto-resolve toppers in ticket volume charts
  • Integrates with ITSM & Case Management tools to automate and manage service operations
  • Integrates with HRIS solutions to automate HR Services, digitize employee engagement for routines, surveys, trainings and more
  • Help employees manage leaves, expenses and more

Multi-Channel & Multi Lingual

  • Provides Enriched experience across channels Chat, Voice, SMS, Emails etc.
  • Ability for end-users to communicate like Skype for Business, Teams, Web Portal, Cortana, Slack, WhatsApp and more
  • Enable conversations in any language and improve the user experience
  • Real time language translator empowers the support team to deliver support in native language

Advanced Management

  • Centralized control panel to manage the system fast and easier
  • User friendly portal accessible from web anywhere
  • Better serve customers with real time information on metrics that requires immediate traction
  • Manage your Chatbots & Cognitive Services, agents, skill groups, Business Hours and more

Insights


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