Knowledge Monetization

Digital, decentralized platform where
specialist knowledge meets customer needs

Knowledge Monetization


Knowledge treasures are hidden in plain sight. Maximizing reuse of smart processes, tactical solutions, defined outcome-based processes can result in huge savings and productivity. Knowledge can be classified as artefacts, extracts, solutions, insights, data etc., Value of knowledge can be measured in revenues to drive funding and appreciate knowledge contributors.

  • Employee requirements to understand policies
  • Service desk agents need to know latest releases, fixes, changes in firm ware & procedures
  • Legal firms need for relative content and specific content from various sources
  • Customer service executive know how on products, process & policies
  • Researchers needs for facts, figures, patents,& related artefacts

There are multiple such scenarios that have direct impact on revenues, experiences, and productivity.

Botomation team can deliver smart ways of structuring knowledge & manage its lifecycle. Our unique approach to identify knowledge tenets, classification, alignment to skills and processes can lead to interesting outcomes.

  • Analysis of service deliverables and knowledge centers
  • Create knowledge monetization framework, includes scoring or measuring of knowledge reuse in agreed currency
  • Classify and Implementof knowledge tenets and knowledge life cycle
  • Knowledge governance including knowledge lifecycle & management
  • Solution design and applications for knowledge management
Offering

Accelerators

  • IntelliSense
  • WorkSense
  • FAQ Bots
  • Cognitive Integrations
  • CRM, HRIS, and ERP Integrations

Outcomes

  • Reduction in over cost and effort to deliver
  • Acceleration of service deliveries
  • KB Assist for agents
  • Improved agent experience and customer engagement
  • Improve ability to collaborate and operate globally

Offering

  • Analysis of service deliverables and knowledge centers
  • Create knowledge monetization framework
  • Classify knowledge and Implement knowledge framework
  • Scoring or measuring of knowledge reuse in agreed currency
  • Knowledge governance including knowledge lifecycle & management
  • Solution design and applications for knowledge management

Insights

Blog Blog view all

How Essential is capitalizing your specialist Knowledge

Understand how Knowledge monetization, a fast-growing concept can produce higher-valued assets to your organization.

Brochures Brochures view all

Unified Contact Center

Digitization of the Global workforce increased the demand for a more integrated and collaborative customer service.

Related Services